Client Rights & Accessibility
At The Counseling Company, we believe counseling should feel safe, transparent, and empowering. You have the right to understand your care, access your information, and know where to turn if you ever have questions or concerns.
The information below is provided in accordance with Texas and federal law.
Accessing Your Health Records
You have the right to request access to your health care records.
To request a copy of your records, please submit a written request to your individual counselor.
Your counselor will respond to record requests in accordance with applicable Texas and federal privacy laws.
If you have questions about this process, your counselor is happy to assist you.
Licensing & Regulatory Information
All clinicians at The Counseling Company are licensed in the State of Texas and are regulated by the
Texas Behavioral Health Executive Council.
If you wish to contact the licensing authority or file a complaint, you may do so at:
Texas Behavioral Health Executive Council
333 Guadalupe Street, Suite 3-900
Austin, Texas 78701
Phone: (512) 305-7700
Website: https://www.bhec.texas.gov
Filing a Complaint
If you have concerns about services provided by your counselor, we encourage you to contact them directly so they can address your concerns thoughtfully and promptly.
You may also file a complaint with the Texas Behavioral Health Executive Council using the contact information listed above.
Good Faith Estimate
You have the right to receive a Good Faith Estimate explaining how much your mental health care will cost.
Under the No Surprises Act, health care providers are required to provide clients who do not have insurance or who are not using insurance benefits with an estimate of the expected charges for services.
If you are uninsured or choosing not to use insurance, you are entitled to receive a written Good Faith Estimate for the total expected cost of services.
The Good Faith Estimate will include:
• The cost of scheduled services
• The expected frequency of sessions
• Any reasonably anticipated additional services
You may request a Good Faith Estimate before scheduling services or at any time during treatment.
If you receive a Good Faith Estimate and are billed at least 400 dollars more than your estimate, you have the right to dispute the bill.
For more information about your rights, you may visit www.cms.gov/nosurprises.
Website Accessibility
At The Counseling Company, we are committed to making our website as accessible and user friendly as possible.
We continue to review our content and design in an effort to improve accessibility and ease of use for all visitors.
If you experience difficulty accessing any part of our website or need information in an alternative format, please contact us.